Do I need an account now?
Yes, and it is the honest headline of this change. One email address and no password: we send a link, or a six-digit code if you would rather type one. Sign-in opens your own browser, never a window inside the app. Three signed-in devices per account, each removable from Setup › Account in the app.
Is there a limit on how much I can use?
There is a fair-use ceiling on generated requests — a suggested reply, or an answer drafted for you — set where ordinary work never meets it. It exists so that one sign-in cannot be shared around an office or driven by a script, not to ration your day. If you ever reach it the app says so in plain words, your verified answers carry on answering, and the count resets at midnight. There is nothing to buy that raises it and no cheaper tier that lowers it — the figure is written into section 9 of the terms, not sold back to you as a tier.
What happens when I cancel?
You keep Pro to the end of the period you have already paid for, and nothing renews after it. Cancelling is yours to do: Cancel subscription, in Setup › Account, opens Stripe’s billing page, and the press there is the whole of it. It needs no email to us first. There is no retention offer and no email chain.
What happens to my verified answers if I stop paying?
They stay, and they keep answering. They live on your Mac, they work without an account or a network, and a lapsed subscription does not touch them. What stops is the generated reply, the one that needs our server.
Is there a refund?
Yes. You can have your first payment refunded within 14 days, no reason needed. Renewals are not refunded; cancelling stops the next charge, and Pro runs to the end of the period you paid for.
To ask for it, write to contact@converside.com from the address on your account. Deleting your account ends a paid plan at once, under the same rule. Section 6 of the terms says this in the same words, and consumer law where you live may give you more.
What do you store about me?
Your email, your plan, a payment reference, a count of replies in the current period, the list of signed-in devices, and the UTC offset that sets your midnight. That is the complete list. No audio exists anywhere, and there is no per-request log of what you asked. The policy says the same thing at length.
What shows up on my card statement?
Payments run through Stripe. Your card details go to Stripe and never reach us; we keep a payment reference and nothing else. A receipt arrives by email the moment you are charged, carrying Bytek LLC — the same name your card statement shows.
Does it work without the internet?
Partly, and it tells you which part. It still listens, still transcribes on your Mac and still answers from your verified bank, under the words “Offline — verified answers only”. It does not sign you out. Generated replies need a connection; there is no offline model.
Can I change how often I pay?
Yes. Change plan, in Setup › Account, opens Stripe’s billing page in your browser. It shows what changes, and from which date, before you confirm anything.
What if it will not run on my Mac?
Then you have not paid anything, which is the point of running a full session first. Converside needs macOS 14 or later, on Apple silicon or Intel. If it fails there, write to contact@converside.com and tell us what happened.